Shipping policy
Thank you for shopping at FidgetVella!
We are committed to providing a convenient, transparent, and reliable online shopping experience.
Our Shipping Policy explains how orders are processed, shipped, and delivered to customers worldwide.
1. Free Worldwide Shipping
FidgetVella proudly offers free worldwide shipping on all orders.
There is no minimum purchase amount required to qualify for standard free shipping.
Shipping Cost: FREE
Estimated Delivery Time: 7–10 Days
We aim to make our squishy toys, sensory products, and fidget accessories accessible to customers around the world without additional standard shipping fees.
2. Order Processing
After an order is successfully placed, it enters our order verification and preparation process.
We aim to process orders within 1–2 business days.
Processing includes:
Verifying order details.
Confirming payment authorization.
Checking product availability.
Preparing products for shipment.
Arranging shipment with the appropriate delivery provider.
Business days generally exclude weekends and recognized public holidays.
Orders placed during weekends or holidays may begin processing on the next business day.
3. Estimated Delivery Time
Our estimated delivery timeframe is 7–10 days from order placement under normal shipping conditions.
This estimate includes routine order preparation and transportation.
Actual delivery times may vary depending on the destination, carrier operations, customs procedures, and local delivery conditions.
Delivery estimates are not guaranteed arrival dates unless explicitly confirmed in writing.
4. International Shipping
FidgetVella offers standard free shipping to supported destinations worldwide.
International shipments may be subject to customs inspection, local import regulations, or additional processing by the destination country's authorities.
Where applicable, import duties, taxes, and customs charges imposed by the destination country may be the customer's responsibility unless otherwise stated at checkout or required by law.
Such charges are separate from our free standard shipping service.
We recommend reviewing your local import requirements before placing an order.
5. Order Confirmation
After placing an order, customers should receive an order confirmation at the email address provided during checkout.
The confirmation includes relevant purchase information, such as:
Order number.
Purchased products.
Order total.
Shipping address.
Available order details.
Please review your confirmation carefully and contact us promptly if any information is incorrect.
6. Shipment Tracking
When tracking information is available, it will be provided through a shipping confirmation email or another supported order notification.
Tracking updates depend on the shipping carrier and may not appear immediately after dispatch.
If you have difficulty locating your tracking information, please contact our customer support team.
7. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
Please ensure that your address includes all necessary details, including:
Recipient name.
Street address.
Apartment or unit number, if applicable.
City and state or province.
Postal or ZIP code.
Country.
Contact information where required.
Incorrect or incomplete addresses may result in delivery delays or unsuccessful delivery attempts.
If you notice an error, contact us as soon as possible.
We will attempt to assist with address corrections before shipment, but changes may not be possible after dispatch.
8. Delayed Deliveries
Although we aim to meet our estimated 7–10 day delivery timeframe, delays may occasionally occur due to:
Severe weather.
Customs processing.
Carrier disruptions.
Public holidays.
Transportation restrictions.
Unexpected operational issues.
If your shipment is delayed, please contact us so we can review the available tracking information and help determine the next steps.
Any statutory rights relating to delayed or undelivered goods remain unaffected.
9. Lost or Missing Packages
If tracking information indicates that your package has been delivered but you cannot locate it, please:
Verify the delivery address on your order.
Check nearby delivery areas.
Ask household members or building reception staff whether they accepted the package.
Contact our customer support team.
If a package appears lost in transit, we will investigate the issue with the relevant shipping provider.
Where an order is confirmed lost or not delivered, we will provide an appropriate resolution, which may include a replacement or refund, consistent with applicable law.
10. Damaged Packages
If your order arrives with damaged packaging or damaged products, please contact us promptly.
Include your order number and photographs of the package and affected items, if available.
We will review the issue and assist with a replacement, refund, or another appropriate resolution.
11. Multiple Shipments
Some orders may contain products that are shipped separately.
If this occurs, you may receive multiple packages or tracking notifications.
There will be no additional standard shipping charge for split shipments.
12. Returns and Refunds
We offer free returns and refunds for eligible purchases within 30 days of delivery.
For complete details, please review our Return & Refund Policy.
13. Customer Support
If you have questions about order processing, shipping, tracking, or delivery, please contact:
FidgetVella
Website: https://FidgetVella.site
Email: support@FidgetVella.site
Phone: +1 (360) 893-6165
Business Address: 24315 177th St E, Orting, WA, USA
Thank you for choosing FidgetVella. We appreciate your trust and look forward to delivering a little more fun to your everyday life.