Refund policy
At FidgetVella, we want every customer to feel confident and satisfied with their purchase.
We understand that sometimes a product may not meet your expectations. To make shopping with us as convenient as possible, we offer a 30-day return policy with free return shipping for eligible purchases.
Please review the following terms to understand how returns, exchanges, and refunds are handled.
1. 30-Day Return Policy
Customers may request a return within 30 calendar days of receiving their order.
The 30-day return period begins on the date the package is confirmed as delivered to the customer.
To qualify for a return, the product must:
Have been purchased directly from FidgetVella.site.
Be returned within the applicable 30-day return window.
Include the original product and all applicable components.
Be reasonably protected and packaged for return shipment.
Be accompanied by an order number or other proof of purchase.
Products that have been intentionally damaged, significantly altered, or misused may not qualify for a standard return unless otherwise required by applicable law.
2. Free Return Shipping
FidgetVella provides free return shipping for eligible returns.
Customers will not be charged a return shipping fee when following our authorized return instructions.
To request a return, please contact:
Email: support@FidgetVella.site
Our support team will review your request and provide return instructions, including a prepaid shipping label or another no-cost return method where applicable.
Please do not send items to our business address without receiving return instructions.
3. How to Request a Return
To begin the return process:
Contact support@FidgetVella.site within 30 days of delivery.
Include your order number and the email address used for the purchase.
Briefly explain the reason for the return.
Provide photographs if the product arrived damaged, defective, or incorrect.
Follow the return instructions provided by our customer support team.
Once your return request has been reviewed, we will explain the next steps.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
Include your order number, a description of the issue, and clear photographs if available.
After reviewing the information, we will offer an appropriate resolution, which may include:
A replacement product at no additional cost.
A full refund to the original payment method.
Another mutually agreed solution.
Customers will not be responsible for return shipping costs associated with verified damaged, defective, or incorrect products.
5. Refund Eligibility
Once a return has been received and reviewed, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method used during checkout unless otherwise agreed or required by law.
Eligible full-order refunds include the amount paid for the returned products, including applicable taxes. Original standard shipping is free and therefore carries no refundable shipping charge.
We do not charge restocking fees for eligible returns.
6. Refund Processing Time
After your return is received and approved, we aim to initiate the refund within 5 business days.
Depending on your bank, card issuer, or payment provider, it may take an additional 5–10 business days for the refund to appear in your account.
Processing times may vary by financial institution.
If you have not received your approved refund after the expected processing period, please contact our support team.
7. Exchanges
If you would like to exchange an item for another product or variation, please contact us.
Exchanges are subject to product availability.
If a direct exchange is unavailable, we may recommend returning the original item for a refund and placing a new order.
Eligible exchanges will not incur return shipping fees.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders that have not yet entered shipment processing may be eligible for cancellation.
If an order has already shipped, cancellation may no longer be possible. However, you may request a return after delivery under our 30-day return policy.
9. Non-Returnable Items
Certain items may be excluded from voluntary returns where clearly disclosed before purchase and permitted by applicable law.
This does not affect your statutory rights regarding defective, damaged, incorrectly described, or otherwise nonconforming products.
10. International Returns
Our 30-day free return policy applies to eligible customers worldwide.
International customers should contact our support team before returning any merchandise so we can provide the appropriate no-cost return method.
Customers should not purchase their own return postage unless our team has specifically authorized reimbursement.
11. Contact Information
For all return, exchange, or refund questions, please contact:
FidgetVella
Website: https://FidgetVella.site
Email: support@FidgetVella.site
Phone: +1 (360) 893-6165
Business Address: 24315 177th St E, Orting, WA, USA
We are committed to handling return requests fairly, transparently, and in accordance with applicable consumer protection laws.